Privacy Policy
Effective Date: July 2, 2026
Troy Glass & Mirror LLC Privacy Policy
Troy Glass & Mirror LLC ("Company," "we," "our," or "us") values your privacy and is committed to protecting the personal information you provide when using our website, troyglassandmirror.com, or when doing business with us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information.
Information We Collect
We may collect the following personal information when you contact us, request a quote, purchase products or services, or otherwise interact with us:
Full name
Email address
Telephone number
Billing and shipping address
Payment information (processed through secure third-party payment providers)
Information related to your project or service request
We do not intentionally collect sensitive personal information unless it is necessary to complete a transaction or provide requested services.
How We Collect Information
We collect information when you:
Complete a contact or quote request form on our website
Purchase products or services from us
Communicate with us by phone, email, or other means
Provide information necessary to complete your glass or mirror project
We do not require visitors to create online accounts.
How We Use Your Information
We use your information to:
Provide estimates and quotations
Schedule installations and service appointments
Process payments
Deliver products and services
Respond to customer inquiries
Maintain business records
Improve customer service
Comply with legal obligations
Prevent fraud and unauthorized transactions
We only collect information reasonably necessary to operate our business.
SMS Communications
If you choose to receive text messages from Troy Glass & Mirror LLC, we may collect and use your mobile phone number solely for the purpose of providing the SMS communications you have requested.
These messages may include appointment reminders, project updates, estimate notifications, customer service communications, billing reminders, and other information related to our services.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with vendors or service providers who assist us in delivering our text messages.
You may opt out of SMS communications at any time by replying STOP to any text message. For assistance, reply HELP or contact us at troyglassandmirror@gmail.com.
Payment Information
Payments may be processed using secure third-party payment processors. We do not store complete payment card information on our website or servers unless required for accounting purposes and permitted by applicable law.
Third-Party Service Providers
We use trusted third-party providers to operate our business, including:
QuickBooks for accounting and invoicing
Smart Glazier Software for project management and estimating
These providers may receive information necessary to perform services on our behalf and are expected to safeguard your information in accordance with their own privacy and security practices.
Cookies and Tracking
At this time, Troy Glass & Mirror LLC does not intentionally use cookies for advertising, behavioral tracking, or analytics.
Some limited technical cookies may still be used by your web browser or website hosting provider to ensure the website functions properly.
Sharing of Information
We do not sell, rent, or trade your personal information.
We may disclose information only when necessary to:
Complete services you requested
Process payments
Comply with applicable federal, Texas, or local laws
Respond to lawful requests from government authorities
Protect our legal rights or the safety of our customers
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Although we strive to protect your information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to:
Complete requested services
Maintain required business and tax records
Resolve disputes
Comply with applicable legal obligations
When information is no longer needed, it is securely deleted or destroyed where practical.
Children's Privacy
Our services are intended for adults and businesses.
We do not knowingly collect personal information from children under the age of 13. If we learn that information from a child has been submitted, we will promptly delete it.
Your Privacy Rights
Depending on applicable federal and Texas law, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of information where legally permissible
Ask questions regarding how your information is used
To exercise these rights, please contact us using the information below.
Third-Party Websites
Our website may contain links to other websites for your convenience.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or applicable laws.
Any updates will be posted on this page with a revised Effective Date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Troy Glass & Mirror LLC
8650 Old TX 81
Suite G
Temple, TX 76501
United States
Email: troyglassandmirror@gmail.com
Website: troyglassandmirror.com
Applicable Law
This Privacy Policy is governed by the laws of the State of Texas and applicable laws of the United States. Any disputes relating to this Privacy Policy shall be handled in accordance with applicable state and federal law.